Senin, 10 Juni 2013

CIMB Group


Assistant Executive - Front Desk (1 yr contract)
Location:Damansara Uptown
Company:CIMB Investment Bank Berhad
Department:Capital & Financial Markets Operations
Unit:Wealth Management
Closing Date : Sunday, 30 Jun 2013
Responsibilities :
  • To handle all Head Office Front Desk transactions in line with Company and Front Desk policies and procedures:
  • To handle submission at the counter of all unit trust and non-unit trust applications which includes sales, redemption, switching, transfer, trust nominations, insurance, etc
  • To handle the transactions at One Stop Centre counter such as agency and training registrations, FiMM renewal, purchase of Premium Items, etc
  • To attend to customers’ (investors and agents) enquiries, requested and complaints on timely basis, including updating in the Help Desk system for escalation of referrals for further action / investigation, if any,
  • To attend to walk-in investors
    • To maintain targeted Service Level at Front Desk
    • To ensure accuracy in work at all times
    • Assist leader in preparation of reports
    • Handle assigned projects / tasks
Requirements :
  • Preferably Degree holders in Mass Communication / Business Studies / Banking or related discipline. However, Diploma holders with good working experience may be considered
  • 1 – 2 years experience in customer service area
  • Experience in Front Counter environment, in the unit trust / insurance / banking industries would be an added advantage
  • Good interpersonal and communication skills
  • Good command of English and Bahasa Melayu. Ability to converse in other languages / dialects will be advantageous
  • Possess customer service mindset and skills
  • Preferably with good writing skill
  • Pleasant. Team player and self motivated with positive work attitude
  • Responsible and possess self discipline
  • Able to work long hours

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